rlowell

Team

Commented on Tag Individual Furniture or FixturesDo you mean tagging them like clicking on a certain object/fixtures in the image itself? We were working on something similar recently but put that on hold as testing result is not yet satisfactory. But having that for tweaking a design can definitely be useful.Commented on Stronger ability to keep existing elementsHi Anna, thanks for your feedback. We’re currently working on a new tool that would allow for more targeted changes while keeping everything else the same, vs the current kitchen/bathroom which is more for overall change or ideation. There’s no date yet for the completion of this…Commented on Is there any chance of uploading a floorplan to make designs more accurate?Not yet at the moment, but it is something we’re actively exploring. The challenge with uploading floor plan is the variety of the symbols and accuracy of the drawings. Plans that are made professionally will have similar or the same universal symbols, but we’ve found that many u…Commented on Ipad AppHi Paul, it should work fine on the browser on iPad. We’ve no short term plans yet on building an iPad app due to development resources, but definitely something for the future.Upvoted Manage Designs / Tweaks Commented on Manage Designs / TweaksThis is currently in progress and will be live this month.Commented on Problems logging in and loading picturesHi Katarzyna, There’s a bug affecting login that we’re working on to resolve at the moment. We’ll keep you posted once this is resolved, hopefully by the end of the day.Commented on Unable to Log In ("No account exists for this email. Please subscribe first.")Hi Jane, Good news! We've fixed the login issue you were experiencing. The problem was caused by some hidden characters (space) and uppercase letters in your email address when you first signed up. I've updated our login and account creation forms to automatically remove these ch…Commented on Fix Room... doesn't (made my architectural issues worse)Hi Sue, Thanks again for this detailed feedback. We just applied some changes to the room fix in the backend, would you mind giving it a shot again and let me know how it goes?Commented on my layout is cumbersome, I cannot tahe photo of a whole roomHi Tina, Yes, eventually we’re definitely building towards this capability, multiple photos and angles to better capture the whole room, perhaps even include a walkthrough. For now we’re only doing a single image as we’re still perfecting it one step at a time. It would take a lo…Commented on Wall art is being placed on windows and doorsHi Amanda, That’s interesting. The floating artwork on the second image gave me a chuckle :D It seems like the AI is considering it as a ‘room’ since this is done with the furnishing/decorating tool. Have you tried using the fix room button (It’s in a dropdown that says “Room arc…Commented on Credits disappeared@Sue Fisher , can you send the recording to my email? Thank you!Commented on Credits disappeared@Sue Fisher We just published an update and it fixes the account page issue on our end, but can you test and let me know if it does/doesn’t work? Thanks heaps! As for the credit, the dates are different for every user as it depends on when they subscribed.Commented on Website is blank when visitingHi Gerli, Yes unfortunately there was a downtime of about 1 hour yesterday due to some technical issue, but it is all resolved and working properly now. Kind Regards, Reynard Commented on I got charged another time. I have been asking for a refund and i am trying to cancel it for another time, and now my account page is blank.Hi @Sue Fisher, can you let me know if it works now? We just made some update and it works on our side when we run tests.Commented on I got charged another time. I have been asking for a refund and i am trying to cancel it for another time, and now my account page is blank.Hi Quang, I've cancelled your subscription and refunded the latest billing amount. Apologies for the inconvenience. We'll put up a guide and contact details now so people can resolve the issue much easier in the future. Thanks, Reynard Created Fix Room Function In Results Page Commented on Credits disappearedHi Sybil, This is possibly due to the free extension, we added an extra week to all users to use their remaining credits as a compensation for the recent downtime. Your subscription will renew automatically on the 8th of September, and credit will restore back to 30 when the subs…Commented on Feature Request: Saved Images for Easier DesignBy ‘saving these images’, do you mean save the images of furniture and rooms? (If so, this is already in our roadmap and is something we’re working on this month). Also, we’re working on something really cool in the results page, where you can click a button to fix an ai result t…Commented on Automatically show the most recent refinement when making multiple refinementsYes that makes sense, have the latest refinement appear first. I’ll put this in our roadmap to work on soon. Thanks Sue.Commented on Is this a scam?Hi Anne, Apologies for the mistake, we’ve refunded the $2.27 charge, and you should see it back in your bank account within 5 business days. There was a mistake with the system as we’re extending customer’s subscription for free due to a recent downtime, but it turns out with can…Commented on Keep getting errors@yogurtparfait I’m really sorry you ran into this error, especially on your very first try. I know how frustrating that must be. This happened because of a bug in our latest update that temporarily broke AI generation (and also stopped the bug report form from working). It’s not…Commented on Request for resolution and compensation due to platform issuesHi Paris, My apologies for the issues, we’re currently doing some major updates hence the technical issue in the past few days. It will be resolved by the end of today (26th August Australia time) after which the platform will be fully functioning again (and with new features!).…Commented on Downloaded images get a JPG filename extension but are actually PNG formatHi Sue, thanks for pointing this out. We switched to WEBP to save storage space and improve performance. Didn’t realise the downloaded file is still in JPG.Upvoted Upload previous room tranformations to Account?Upvoted Improve the Gallery's Before/After presentation to better showcase the transformations Commented on Will only autosave one designApologies for this one. We’re fixing the bug and should be resolved in 1-2 days.Upvoted Refine from refined image Commented on Add additional photosWhen you say additional photos, is it inspiration photos, or furniture/decor photos to try out in the room?Commented on Save AI Generated Result In AccountWe’re finalising on this and should be out within a week.