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Problems logging in and loading pictures

Bug Report

I’ve only managed to use the room visualizer successfully once. After that, I haven’t been able to load any photos—the app keeps saying that the photo is in the wrong format or that there was an error loading it. After many attempts, I logged out, and now I can’t log in again because I get a message saying: “No account exists for this email. Please log in first.”

So… what should I do?

Posted by Katarzyna Sroczynska ·
Status: Completed1 comment

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Comments1

  • rlowell

    Team•

    Nov 25, 2025

    Hi Katarzyna,

    There’s a bug affecting login that we’re working on to resolve at the moment. We’ll keep you posted once this is resolved, hopefully by the end of the day.