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Request for resolution and compensation due to platform issues

Bug Report

Dear team,

I’m reaching out because, although I still have 13 active credits and my subscription is valid until August, the platform continues to experience persistent issues—particularly with loading images. This has significantly limited my ability to use the service as intended.

I believe the project has great potential and value, but these technical failures are unacceptable. In practice, the system freezes and becomes unresponsive, which undermines the purpose of a paid tool.

Therefore, I’d like to know:

  • Will the platform be fully functional again soon?

  • Is there any form of refund, compensation, or service extension available for affected users?

Thank you in advance for your attention. I look forward to a concrete solution.

Best regards,
Paris

Posted by Paris Tapia ·
Status: Completed1 comment

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Comments1

  • rlowell

    Team•

    Aug 26, 2025

    Hi Paris,

    My apologies for the issues, we’re currently doing some major updates hence the technical issue in the past few days.

    It will be resolved by the end of today (26th August Australia time) after which the platform will be fully functioning again (and with new features!).

    Yes, we will offer a one week free extension so that your subscription ends on the 9th instead of the 2nd of September.

    This will be applied automatically later but just a heads up that you may receive an email invoice for 0 USD (you can just ignore that, our payment platform auto generates that).

    Hope that helps.

    Kind Regards,

    Reynard