I've cancelled your subscription and refunded the latest billing amount.
Apologies for the inconvenience. We'll put up a guide and contact details now so people can resolve the issue much easier in the future.
Thanks,
Reynard
Sue Fisher
•
Sep 7, 2025
Just noting that my account page is blank too (although I’m definitely not trying to cancel! I’m just trying to see how many credits I have left and access my Auto-Saved Designs). I’ve cleared cookies, relogged, tried hard refreshes, to no avail.
In case it helps in troubleshooting, when doing a hard refresh I briefly see the “1 to 5 second” message panel, followed by briefest possible flash of the normal My Account page content before the browser tab goes blank. I’m able to process new designs by entering the relevant URL directly in the address bar, but the screen that normally hangs it all together isn’t working.
rlowell
Team•
Sep 7, 2025
Hi @Sue Fisher, can you let me know if it works now? We just made some update and it works on our side when we run tests.
Sue Fisher
•
Sep 7, 2025
Hi @rlowell, thanks for making those updates. I confirm that I can see the Your Account page now, and can navigate to and from it successfully. There are a couple of things on it that aren’t functioning fully correctly though; let me know if you want details.
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Comments4
rlowell
Sep 7, 2025
Hi Quang,
I've cancelled your subscription and refunded the latest billing amount.
Apologies for the inconvenience. We'll put up a guide and contact details now so people can resolve the issue much easier in the future.
Thanks,
Reynard
Sue Fisher
Sep 7, 2025
Just noting that my account page is blank too (although I’m definitely not trying to cancel! I’m just trying to see how many credits I have left and access my Auto-Saved Designs). I’ve cleared cookies, relogged, tried hard refreshes, to no avail.
In case it helps in troubleshooting, when doing a hard refresh I briefly see the “1 to 5 second” message panel, followed by briefest possible flash of the normal My Account page content before the browser tab goes blank. I’m able to process new designs by entering the relevant URL directly in the address bar, but the screen that normally hangs it all together isn’t working.
rlowell
Sep 7, 2025
Hi @Sue Fisher, can you let me know if it works now? We just made some update and it works on our side when we run tests.
Sue Fisher
Sep 7, 2025
Hi @rlowell, thanks for making those updates. I confirm that I can see the Your Account page now, and can navigate to and from it successfully. There are a couple of things on it that aren’t functioning fully correctly though; let me know if you want details.