This is possibly due to the free extension, we added an extra week to all users to use their remaining credits as a compensation for the recent downtime.
Your subscription will renew automatically on the 8th of September, and credit will restore back to 30 when the subscription renews.
Kind Regards,
Reynard
sybil hudson wermert
•
Sep 4, 2025
Ah! Of course!
Sue Fisher
•
Sep 7, 2025
FYI, it’s the afternoon of 7 September here in Sydney and my credits have already reset. I’m OK with that, but that thought you should know as it’s not consistent with the info above.
NB: I (and at least a couple of other users) can’t see the My Account page properly at the moment — the content flashes up for the briefest instant before changing to a blank screen — but I recorded it, and there’s a single frame where I can see that the experimentation I’ve been doing this afternoon has counted towards the new month’s total (4 credits used as I type this).
rlowell
Team•
Sep 7, 2025
@Sue Fisher We just published an update and it fixes the account page issue on our end, but can you test and let me know if it does/doesn’t work? Thanks heaps!
As for the credit, the dates are different for every user as it depends on when they subscribed.
Sue Fisher
•
Sep 7, 2025
Hi @rlowell, thanks for publishing that update. I confirm that I can see the Your Account page now, and can navigate to and from it successfully. There are a couple of things on it that aren’t functioning fully correctly though; let me know if you want details.
Regarding the credit dates, no problem. Last month it reset on the month boundary… but it looks like I subscribed on the 1st of the previous month.
For what it’s worth, the “credits used” value I see now (after the published update) is what I expected (not reset yet), and it’s quite different to what was displayed in the single frame that actually showed content in the recording I made earlier. I guess that was a side-effect of the issue affecting the Your Account page.
Sue Fisher
•
Sep 7, 2025
Hi @rlowell , seems I spoke too soon. I now get a blank page when a generated AI design is supposed to be shown, i.e. after the “Working on your room” minutes, when the design’s specific URL (with the design number) is shown. Hard refreshes etc. don’t help, and nothing is shown in Auto-Saved Designs. After the second time I recorded my third attempt, which included clearing cookies, relogging — where I got errors initially; they’re shown on the recording — and setting up a Furnishing & Decorating instance again. So it’s happened three times this evening, after the account page fix was published. I don’t want to attach the recording here as it has my email address, but I can send it to you if you need it.
rlowell
Team•
Sep 7, 2025
@Sue Fisher , can you send the recording to my email? Thank you!
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Comments8
rlowell
Sep 4, 2025
Hi Sybil,
This is possibly due to the free extension, we added an extra week to all users to use their remaining credits as a compensation for the recent downtime.
Your subscription will renew automatically on the 8th of September, and credit will restore back to 30 when the subscription renews.
Kind Regards,
Reynard
sybil hudson wermert
Sep 4, 2025
Ah! Of course!
Sue Fisher
Sep 7, 2025
FYI, it’s the afternoon of 7 September here in Sydney and my credits have already reset. I’m OK with that, but that thought you should know as it’s not consistent with the info above.
NB: I (and at least a couple of other users) can’t see the My Account page properly at the moment — the content flashes up for the briefest instant before changing to a blank screen — but I recorded it, and there’s a single frame where I can see that the experimentation I’ve been doing this afternoon has counted towards the new month’s total (4 credits used as I type this).
rlowell
Sep 7, 2025
@Sue Fisher We just published an update and it fixes the account page issue on our end, but can you test and let me know if it does/doesn’t work? Thanks heaps!
As for the credit, the dates are different for every user as it depends on when they subscribed.
Sue Fisher
Sep 7, 2025
Hi @rlowell, thanks for publishing that update. I confirm that I can see the Your Account page now, and can navigate to and from it successfully. There are a couple of things on it that aren’t functioning fully correctly though; let me know if you want details.
Regarding the credit dates, no problem. Last month it reset on the month boundary… but it looks like I subscribed on the 1st of the previous month.
For what it’s worth, the “credits used” value I see now (after the published update) is what I expected (not reset yet), and it’s quite different to what was displayed in the single frame that actually showed content in the recording I made earlier. I guess that was a side-effect of the issue affecting the Your Account page.Sue Fisher
Sep 7, 2025
Hi @rlowell , seems I spoke too soon. I now get a blank page when a generated AI design is supposed to be shown, i.e. after the “Working on your room” minutes, when the design’s specific URL (with the design number) is shown. Hard refreshes etc. don’t help, and nothing is shown in Auto-Saved Designs. After the second time I recorded my third attempt, which included clearing cookies, relogging — where I got errors initially; they’re shown on the recording — and setting up a Furnishing & Decorating instance again. So it’s happened three times this evening, after the account page fix was published. I don’t want to attach the recording here as it has my email address, but I can send it to you if you need it.
rlowell
Sep 7, 2025
@Sue Fisher , can you send the recording to my email? Thank you!
Sue Fisher
Sep 7, 2025
@rlowell Done!