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Unable to Log In ("No account exists for this email. Please subscribe first.")

Bug Report

Page navigation wasn’t working properly — mostly-blank pages, bracketed text displayed that mentioned something about neondb — so I cleared my browser cache and attempted to log in again. After entering my email address at the Welcome Back screen, a red toaster message with the following text is shown:

Login Failed

No account exists for this email. Please subscribe first.

I’ve tried this several times. I definitely have an account and am subscribed… is this another unwanted artifact of the subscription extension for the recent downtime?

Posted by Sue Fisher ·
Status: Completed1 comment

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Comments1

  • Sue Fisher

    •

    Sep 5, 2025

    Just adding an update that whever the issue was, it’s resolved now. I am able to log in again… and I see there are new things to play with! :D Excellent.

    I think this issue can be marked as closed now.