Can't access my account (no "magic link" email, tried 3 times, waited half an hour, confirmed not in Spam, confirmed other emails are arriving)
I'm currently unable to access my Room Visualizer AI account because no "magic link" email is being sent when I go through the login process.
I’ve tried 3 times. Twice separated by only a few minutes waiting, and then again shortly before logging this report in case it had been fixed in the meantime.
I waited over half an hour after the first 2 attempts in case the email was just delayed from the usual few-seconds response time.
I have checked my Spam folder using my ISP's email web interface to check at the earliest possible stage, and there was no sign of the magic link email. (I have the address pattern whitelisted with my ISP so I didn't expect it to go into Spam, but wanted to check anyway in case the sending address had changed.)
I have confirmed that other emails are arriving (various third party emails received while waiting for the magic link email/s, as well as a test I sent from my Gmail account), so it's not a problem with receiving emails generally.
Additional info is that I had a logged-in session established several days ago, but when I tried to add a room to test the new Project Dashboard I got an "Error. Failed to fetch". So I did the usual troubleshooting thing of logging out, clearing my browser cache, and attempting to relog, but I've been unable to do so.
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Comments3
Sue Fisher
Oct 11, 2025
Just advising that the magic link email / login issue is fixed. (Received a magic link email that I didn’t initiate so guessed that it was from someone on the Room Visualiser AI team testing things, so cleared my browser cache and tried to log in, this time successfully.) Thank you! :)
Sue Fisher
Oct 11, 2025
A further update. For my 4th attempt, the corresponding magic link email arrived 100 minutes after the login attempt was made. This time I tried to use the link in the email, but got a “Login Failed. The sign in request has expired. Please try again.” error. So even though the magic link email eventually arrived I still can’t log in because of the very long delay until it turned up.
Other emails are arriving in my account and do not appear to be experiencing any delays (looking at timestamps from when they were sent compared to when they were received), so I’m fairly sure it’s an issue at the Room Visualizer AI end.
Sue Fisher
Oct 11, 2025
An update… the “magic link” emails from the 3 attempts mentioned above turned up about 90 minutes late (I wasn’t paying exact attention but it was around that based on timestamps). I also saw a CloudFlare error 542 (I think) and host error/reset on this FeatureBase page about the time it seemed to be unblocked… not sure if that was related or not.
However, I also tried a fresh login attempt a few minutes ago — I didn’t click the old, much-delayed magic links from the 3 attempts mentioned above — and haven’t received a magic link email from this most recent attempt, i.e. it’s definitely not responding in a normal timeframe at the moment, so I don’t think the issue is properly resolved yet.