Troubleshooting & Account
Quick answers about your account, billing, photos, and fixing common problems.
- What file formats of photos do you accept?
- Is my photo and data safe?
- How do I cancel my subscription?
- How do I restart my subscription?
- Can I get a refund?
- Can I suggest new feature?
- How accurate are the designs?
- My design is stuck, slow, or showed an error
- My Room’s Architecture Looks Wrong - How Do I Fix It?
- How do I contact support?
- My design looks blotchy or patchy after a few refinements. How do I fix it?A one-message fix for mottled, patchy or grainy surfaces that can build up after several rounds of refining.
- My first design didn’t look quite right. What should I do?